FINISH WARRANTY – 25 YEARS
Millstone Wood Flooring warrants to the original purchaser that its factory applied surface finish will not wear through or separate from the floor for a period of 25 years from purchasing date, when used under normal residential traffic conditions. ENGINEERED STRUCTURAL INTEGRITY A LIFETIME WARRANTY
Millstone Wood Flooring warrants to the original purchaser that its Engineered Factory Finished Hardwood Flooring will not delaminate (separation between plies) in normal environmental conditions, when used in residential applications, for a lifetime period.
Millstone Wood Flooring warrants that the material is free from manufacturing defects (improper milling or improper drying only). Natural wood characteristics including but not limited to mineral streaks, knots, grain variations and normal minor differences between color samples and color of installed floor are normal characteristics of the wood and it is not considered defect.
EXCLUSIONS AND LIMITATIONS
No warranty coverage is provided for flooring with visual or obvious defects of any kind after the material is installed. Visual defects or obvious defects must be immediately reported to the Millstone
Wood Flooring distributor for replacement of the defective material.
These warranties do not cover damages or defects of any kind caused by accident, negligence, or misuse of product including but not limited to indentations, scratches, grit, sand, spike heels, fire, flooding, standing water, pets, furniture, and appliances. Stains or defects caused by accidental liquid dropping or the use of wax or oil soaps for cleaning are not covered by these warranties.
Since wood is a natural product, minor variations between the samples and the installed floor are notconsidered a defect and it is not covered by these warranties.
It is the responsibility of the homeowner and installer to evaluate if the jobsite conditions are environmentally acceptable for installation of Millstone Wood Flooring.
Problems caused by failure to evaluate the jobsite and jobsite conditions are not covered by these warranties.
Wood is a natural product and will continue to expand and contract during the seasons. Some minor separation between flooring boards might occur. This is considered normal and is not covered by these warranties.
Color change may occur from exposure to UV light; normal exposure to sunlight will cause changes in the shade or color of any flooring and is not considered defect. Millstone Wood Flooring recommends occasionally removing area rugs, as they block sunlight and may give the appearance of discoloration under the rug.
The obligation and liability of Millstone Wood Flooring is to replace or repair the defective material in excess of 5% (industry standard) of the original purchased volume.
The coverage of these warranties is limited to the original purchaser only.
This writing is the complete and exclusive statement of Millstone Wood Flooring warranty; no distributor, agent, installer or dealer is authorized to change the terms or coverage of this warranty. Certain exclusions and limitations stated in this warranty are not effective or allowed in some states, so some exclusions and limitations may not apply to you. This warranty gives you specific legal rights. You may also have other rights which vary from state to state. BOND WARRANTY
Franklin International (Franklin Adhesives) warrants that, for a period of 10 years for residential applications, Millstone Hardwood Flooring that is installed with Titebond 811 Advantage or Titebond 821 Premium Wood Flooring Adhesive on a concrete subfloor that has bee treated with the Titebond 531 Moisture Control System at a coverage rate of 250 square feet per gallon (6.5 mill wet film thickness), will be free of the following moisture related problems due to moisture from the concrete subfloor: cupping, buckling, surface discoloration and release from the subfloor. In addition, Franklin warrants that mold and mildew will not grow on the product itself for a period of 5 years after installation.
EXCLUSIONS FROM COVERAGE
The above warranty does not apply if: (1) all instructions regarding preparation for, installation and use of the Millstone Wood FlooringTitebond Urethane Wood Flooring Adhesives and 531 Moisture Control System are not followed; (2) the products are used forbelow grade installations; (3) proper job site pre-inspection, installation and maintenance procedures are not followed, including proper subfloor preparation. All filler/leveling compounds must be of a Portland base and have a high compressive strength; (4) the concrete subfloor is not clean, flat, free of debris and structurally sound; (5) the concrete subfloor is not free of visible moisture including darkening of concrete, standing water and condensation; (6) the property of the installation does not have proper drainage; (7) Moisture related problems are related to flooding, leakage, topical moisture, improper ventilation, improper maintenance or cracks in the subfloor or foundation; or (8) problems arise due to defects in the wood flooring, or misuse or abuse. These products are not intended for mold or mildew abatement.
product, OBTAINING WARRANTY PERFORMANCE
If anyone believes that this warranty has been breached, prompt notification must be made to your Millstone HardwoodFlooring retailer or Diamond W Floor Covering Inc., 19321 East Walnut Drive North, City of Industry, Ca 91748 Attn: Claims Dept., of your complaint. A Millstone Hardwood Flooring representative will be designated to the complaint. Access to the premises where the Millstone Hardwood flooring has been installed may be required in order determine the cause of the complaint and any necessary action. You will be requested to present the original sales invoice and identity of the original purchaser in order to file the claim. Any repair, replacement of any part or any other work done to the Millstone Hardwood Flooring product prior to inspection or with out written prior approval is not the responsibility of Millstone Hardwood Flooring or Diamond W Floor Covering Inc.. Millstone Hardwood Flooring and/or Diamond W Floor Covering Inc. reserve the right to repair or replace any material determined to be defective.